Please read these carefully, making a purchase from this site indicates that you accept these terms.

1. E-tickets will be issued once payment has been completed.  This will be immediate for tickets purchased outright and once the final payment has been received for Go Cardless Direct Debit Tickets. If you do not receive your E-ticket please email agi@capabilityevents.co.uk
2. You will need your e-ticket to gain admission to the event. This does NOT need to be printed – The Bar code on your phone is fine. Failure to bring your e-ticket to the box office at the event may result in refusal of admission for which Capability Events Limited cannot be held responsible.
3. Eventbrite and Go Cardless provide the platform ticket purchases but your purchase and contract is made directly with the Capability Events Limited who is responsible for resolving any issues with you.
4. Ticket Purchases are subject to the Festival Rules, the rules of the Venue and Capability Events Limited. Full details are available on request.
5. Please check your e-tickets when you receive them as mistakes cannot always be rectified at a later date.
6. You must be in possession of a valid ticket to enter the event.
7. It is the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, the Promoter will use reasonable endeavours to notify ticket holders of the cancellation. Please note that Capability Events Limited cannot guarantee that ticket holders will be informed of such cancellation before the date of the event.
8. Once your booking is completed you will not be able to cancel or exchange your tickets and no refunds will be issued. Using the Eventbrite system, if you wish to change the name on tickets you have purchased, you may do this up until the 25th July by logging into your Eventbrite account.
9. The Promoter cannot be held responsible for any tickets which are lost or stolen. You can resend your e – ticket confirmation email by logging into your Eventbrite account.
10. The Promoter reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.
11. The artist line-up and billed attractions are subject to change due to events beyond the Promoter’s control without the Promoter being obliged to refund monies or exchange tickets.
12. Admission / readmission will not be allowed to the event site after 11pm on any day during the festival. Please see our website for specific site opening and admission times.  The Box Office will close at 8PM for wristband collection.
13. To facilitate the security, safety and comfort of all guests, the Promoter reserves the right to refuse admission at its ultimate discretion.
14. The ticket holder must comply with all relevant laws, safety announcements and venue regulations whilst attending the event.
15. Breach of any of these conditions or any unacceptable behaviour shall enable the Promoter to eject you from the venue.
16. The Promoter is unable to accept liability for personal damages, losses or injuries sustained at any event – including damage and losses to property and motor vehicles, howsoever caused.
17. These terms and conditions are governed by the law of England & Wales.
18. Capability Events Limited is a VAT registered business and as such VAT will be included within the price of your ticket. Should you wish to receive a VAT receipt then you may request one by emailing agi@capabilityevents.co.uk
19. We’d like to send you an occasional email with special offers, line up announcements & competitions. However, you can unsubscribe from this service at any time.

INSTALMENT TICKETS BY DIRECT DEBIT

Tickets purchased via the Go Cardless Direct Debit will be subject to the following conditions:

1. You agree to pay on a monthly basis, the amount stated on the plan for the agreed number of months.
2. The number and type of tickets cannot be changed after the first payment has been taken.
3. E-tickets will only be issued via Eventbrite once all instalments have been paid and the full amount for the ticket/s has been received.  Until this time, tickets remain the property of the promoter.
4. Persons ordering multiple tickets will be emailed all tickets to the email address used when signing up to the instalment plan. These will all be in the name of the purchaser.  If desired, names can be changed by logging into your Eventbrite account using your email as your username once the tickets have been received. (Requires sign up on first visit).
5. If any payments default for any reason, you will be contacted by email and asked to pay the defaulted payment.  Any defaulted payments not received by the subsequent payment date will result in your payment plan being cancelled and the right to any tickets forfeited.
6. Any monies paid up until this point will not be refunded.

FESTIVAL RULES – CONDITIONS OF ENTRY

• Alcohol in the possession of Under-18 year-olds
• Any goods for unauthorised trading
• Chinese lanterns
• Excessive amounts of alcohol
• Glass
• Illegal substances

1. Ensure your wristband is secure and the plastic clasp is properly fastened
2. Do not tamper with your wristband in any way.
3. Do not tie knots or add anything to your wristband. Some people may be sensitive to the plastic on some clasps. If this is the case, do not put tape on the wristband, but protect your skin with hypoallergenic tape instead.
4. What if you have a problem? As soon as you realise you have a problem, lost, damaged band etc. you must get help. If you are outside the arena, go to the box office where someone will help and advise you.  If you are inside the arena, do not leave, go to the arena entrance and, without leaving the arena, ask for the manager who will be able to help.